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Information Technology

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Information Technology

Password Expiry

Good Afternoon All,

In February of this year, we took steps to improve the cyber security profile of Trent University by implementing stricter password controls.  Effective on February 21st, 2017, passwords for all newly created accounts or password changes had to meet the minimal standards of;

  • being at least eight characters long,
  • containing at least one upper case letter, and
  • containing at least one number.

While we did not enforce immediate password changes at that time, we will be doing so starting on Wednesday August 9th, 2017.  On that date, all accounts created before February 21st, 2017 that have not had the password changed since then will be affected.    

In a staggered fashion between August 9th and August 18th, you (being a faculty, staff, or student with an affected account) will be informed when logging into the myTrent portal OR your university managed machine (staff and faculty only) that your password has expired and you will be provided with a maximum of ten grace logins before being locked out. 

You can change your password now and avoid an account expiration or wait until you are presented with a password expiration message to do so.  You can change your password by using the following instructions:

Remember that accounts must meet the minimal standards as outlined above.  Techniques for creating a strong memorable password can be found at:

It is now our policy that all account passwords will expire one year from the time they were created. 

As your Trent University password is embedded and used for multiple services, you may be required to input your newly created password in multiple places.  This includes, but may not be limited to;

  • WIFI password for Eduroam or Reznet,
  • WiredTrent password,
  • Outlook client password (faculty and staff),
  • mobile device or tablet email client for Office 365 (faculty and staff), or
  • mobile device or tablet email client for Google Apps for Education (students).

Finally, we encourage you to take the time to update/complete your profile for the Self-Service Password Reset tool.   Updating your profile with an alternate email address and/or a mobile phone number able to receive SMS text messages will allow you to reset your forgotten password in the future without assistance from the IT Service Desk.  You will be able to initiate a self-serve password process using your alternate (non-Trent) email provided or your mobile number.  You can update/complete your profile by using the following instructions.

Thank you for your attention to this important matter.


Tariq Al-idrissi

Associate Vice President, IT

Trent University


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Posted on August 4, 2017