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Information Technology

Tech Bulletin: Blackboard Outage 10:50-11:05 today

Dear Students, Faculty and Staff:

Issue:

We experienced a short outage today between 10:50 AM and 11:05 AM with our Blackboard Learning System.

Cause:

Due to an update on our back-end identity gateway system, the Blackboard system experienced a short outage today.

The responsible update was quickly reverted by our team, and we were able to restore one of the three Blackboard servers to full operation.

We are currently working on restoring service to the other two nodes and anticipate restoring full service shortly.

Impact:

While we work to restore the other services, users may experience some performance issues on the Blackboard system due to high application load.

We apologize for the interruption to our service at this important time and thank you for your patience while we continue to restore full performance.

 

Tariq Al-idrissi

Associate Vice President, IT

Trent University

Twitter.com/Trent_IT

 

P.S.  Missed a Tech Bulletin? Please go to http://www.trentu.ca/it/Bulletins.php  to review the Tech Bulletin archives.

Posted on December 5, 2016

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