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Information Technology

Update: My Files Access

Service remains offline: next update at Noon August 12

Dear all,

 

The fix applied to the MyFiles service (Netstorage) last night did not work, and the service remains offline.  Our technicians are continuing to work on the problem.

 

Impact:

All users are currently unable to access files on the H: and S: drives using a web browser via MyTrent.

 

Estimated Repair Time:

We currently have no ETA.  We will provide another update at noon today.

 

Thank You,

 

 Tariq Al-idrissi

Associate Vice President, IT

Trent University

Twitter.com/Trent_IT

 

 P.S.  Missed a Tech Bulletin? Please go to https://www.trentu.ca/it/bulletins to review the Tech Bulletin archives.

Posted on August 12, 2016

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