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Information Technology

Academic Record/Colleague Outage -- Good Friday April 18, 2014 9am to 5pm


As per the bulletin below, please be advised of the Academic Record/Colleague Outage scheduled for this Friday.


Tariq Al-idrissi
Associate Vice President, IT and CIO
Trent University


From: Tech Bulletin [mailto:techbulletin@trentu.ca] 
Sent: Wednesday, March 19, 2014 11:51 AM
To: trent_staff@trentu.catrent_student@trentu.ca
Subject: Tech Bulletin -- Academic Record/Colleague Outage -- Good Friday April 18 9amto 5pm

Dear Faculty/Staff/Student,

The Student Information System (Colleague) will be migrated to a new server on Friday April 18, 2014 (Good Friday) between the hours of 8 am and 5 pm (EDT). Note that this migration will involve a complete outage of services related to the Student Information System. Registration, Transcripts, Class Schedules, Grades and Student Statements will be unavailable during this time. Access to the Learning System (Blackboard) will NOT be affected. See the list of affected and non-affected services below.

If you have any questions or concerns please email it@trentu.ca

Affected Services:

1. Colleague

2. Academic Records (myTrent Portal)

  • Web Registration: Search and Register, Register and Drop, Express Registration
  • Online Student Statements
  • Student Timetable and Class Schedule
  • Academic Records
  • Grades by Term
  • Change of Major 
  • Application to Graduate
  • Verification of Enrollment
  • Online Transcript Requests
  • Online Unofficial Transcript
  • Online Credit Card Payments
  • Admission Status
  • Transfer Credits Display
  • Address and Emergency Contact Forms
  • Grade Entry

3. MyTrent Express (Mobile App)

  • Class Schedule
  • Grades

Not affected:

  • Email
  • Trent Web Site
  • Non Academic Record myTrent Portal Links
  • Blackboard – Learning System
  • Library Web Site and Services

Thank You

Posted on April 18, 2014