Learning Tech - Current Students

Get Help - Service Hub

The Service Hub is a central location for you to submit and check on the status of support requests, answers to frequently asked questions and an extensive knowledgebase of IT solutions for the Trent community.

Key IT services

Below is a list of recommended tools to support teaching and learning at Trent University. 

Accounts

Tools

Collaborate with classmates

Tools

  • Zoom - web conferencing for synchronous meetings
  • G-Suite for Education - suite of web-based collaboration and productivity tools
  • E-mail - Gmail e-mail as part of the student G-Suite for Education
  • Google Drive - cloud-based file storage as part of the student G-Suite for Education
  • Google Docs - word processor as part of the student G-Suite for Education
  • Google Groups - collaborate on projects as part of the student G-Suite for Education
  • Google Hangouts - chat and share content as part of the student G-Suite for Education
  • Google Meet - virtual meetings and sharing content as part of the student G-Suite for Education
  • Microsoft Student Advantage - cloud-based software subscription for Office 365 ProPlus
  • Microsoft Teams - app for online team work
  • Qualtrics - surveys

Use cases

  • send and receive e-mail, manage your contacts and calendar with Gmail
  • hold virtual meetings with classmates using Zoom
  • chat one-to-one or with a group, share files, or collaborate on a project using Google apps
  • create, share, and collaborate on documents in a secure and private environment using Google Docs
  • securely store and share files with Google Drive
  • quickly develop an online survey to collect and analyze data or feedback using Qualtrics

 

Create content

Tools

Use cases

  • create, share, and collaborate on documents in a secure and private environment using Microsoft Student Advantage applications
  • build simple websites to support collaboration and project work with Google Sites

 

Create surveys and get feedback

Tools

Use cases

  • quickly develop an online survey to collect and analyze data or feedback using Qualtrics

 

Create videos

Tools

  • YuJa - enterprise video platform for asynchronous lecture capture, storage, and distribution
  • Zoom - synchronous capture with others
  • YouTube - create and share videos as part of the student G-Suite for Education

Use cases

  • record yourself and/or your screen with YuJa for video projects
  • record a synchronous meeting with others using Zoom
  • watch, share, and upload your video projects with YouTube

 

Engage with your courses

Tools

Use cases

  • interact with course content in Blackboard
  • attend virtual office hours, virtual meetings, or live lectures with Zoom
  • create and view videos using YuJa

 

Get support and training

Tools

Use cases

  • learn new skills online at your convenience from the latest Office 365 to photography with LinkedIn Learning
  • get help with your technology through the IT Service Desk

 

Interact with classmates

Tools

Use cases

  • host virtual meetings, group work, or live presentations with Zoom
  • ask questions in Blackboard discussion boards (if available in your course)
  • connect via video or voice with Zoom, Google Hangouts, or Google Meet

 

Join a scheduled class

Tools

Use cases

  • find and join scheduled Zoom classes through the Zoom Live Sessions tool in each Blackboard course

 

Manage your time and appointments

Tools

  • Google Calendar - scheduling as part of the student G-Suite for Education
  • Trent Mobile (iOS and Android) - official student app

Use cases

  • Google Calendar provides scheduling options for personal and group calendars
  • Trent Mobile has the latest campus events, Blackboard content, and personal class schedules, as well as bus schedules and more

 

Software

Tools

Use cases

  • use Microsoft Office applications at no additional cost for students while studying at Trent

 

Stay connected

Tools

  • Trent Mobile (iOS and Android) - official student app

Use cases

  • Trent Mobile combines the latest campus news and events, Blackboard content, and personal class schedules, as well as bus schedules, discussion boards, chat features and more. Login with a valid Trent username and password is required to access many features.

 

Stay safe online

Tools

Use cases

  • enable MFA to secure your accounts
  • utilize security tools to ensure the privacy and security of your messages and files

 

Challenge the Way You Think

Trent University respectfully acknowledges it is located on the treaty and traditional territory of the Mississauga Anishinaabeg. We offer our gratitude to First Peoples for their care for, and teachings about, our earth and our relations. May we honour those teachings.

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Peterborough, ON Canada, K9L 0G2

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