
Learning Tech - Faculty & Staff
Get Help - Service Hub
The Service Hub is a central location for you to submit and check on the status of support requests, answers to frequently asked questions and an extensive knowledgebase of IT solutions for the Trent community.
Key IT services
Below is a list of recommended tools to support teaching and learning at Trent University.
- Accounts
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Tools
- Classroom Technology
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Classrooms
Trent classrooms are equipped with a variety of technology to facilitate the delivery of course curriculum. Every effort is made to provide Trent faculty with a standardized classroom interface. Each classroom that has a standard install will have a Trent imaged PC with network login, telephone, data projector and projection screen/ TV Display . A Trent account is required to login on the lectern PC. Some rooms also have a document camera, sound system and inputs for personal laptops. Lecture capture systems (YuJa) are also available in select rooms.
Please visit the Classroom Technology knowledge article in the Service Hub for information on each of our classrooms.
- Collaborate with colleagues
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Tools
- Zoom - web conferencing for synchronous meetings
- Microsoft Teams - app for online team work
- E-mail - Microsoft Outlook hosted on Microsoft’s Office 365 platform
- Microsoft Staff Advantage - cloud-based software subscription for Office 365 ProPlus
- Microsoft SharePoint - cloud-based document sharing and collaboration platform
- Microsoft Bookings - web-based appointment scheduling tool
- Microsoft OneDrive - cloud-based file storage that can sync with your computer
- Microsoft OneNote - collaborative notebook application
- Remote Voice Services - basic voice calling services for remote workers
Use cases
- send and receive e-mail, manage your contacts and calendar with Microsoft Outlook
- hold virtual meetings with a colleague or committee with Zoom
- offer virtual office hours with your clients using Zoom
- allow clients to book into your Outlook calendar for consultations, support or advice using Microsoft Bookings
- chat one-to-one or with a group, share files, or collaborate on a project using Microsoft Teams
- create, share, and collaborate on documents in a secure and private environment using Microsoft Staff Advantage applications, SharePoint, and OneNote
- securely store and share files with Microsoft OneDrive
- Create assignments and assessments
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Tools
- Blackboard Grade Centre
- Blackboard Assignments
- Blackboard SafeAssign
- Blackboard Tests
- Blackboard Final Exam Checklist
- YuJa - students can upload and share their own videos with faculty
Use cases
- consider using a Blackboard assignment for students to submit written exams
- use Blackboard SafeAssign to check for plagiarism
- create a Blackboard test
- students can submit a video via YouTube or YuJa for feedback and assessment
- Create space for student interaction
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Tools
- Blackboard Discussions - asynchronous text discussions (be sure to moderate)
- Microsoft Teams - app for online team work
- Zoom - students can host their own Zoom meetings for virtual meetings
- Trent Mobile (iOS and Android) - official student app with discussion boards and chat
Use cases
- create a Blackboard discussion board or group for students to connect
- encourage students to connect with each other via video or voice
- set up a Microsoft Team for your course
- Create surveys and get feedback
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Tools
Use cases
- quickly develop an online survey to collect and analyze data or feedback using Qualtrics
- create a form for requests or information gathering using Portal Web forms.
- Create videos or record a lecture
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Tools
- YuJa - enterprise video platform for asynchronous lecture capture, storage, and distribution
- YuJa Recording Tips
- Zoom - synchronous meetings
- Zoom Live Sessions through Blackboard
Use cases
- record yourself and/or your screen with YuJa for lectures, introductions, or instructions
- post YuJa videos in your Blackboard course
- record a synchronous meeting or class with others using Zoom
- upload your Zoom recording to YuJa and post to Blackboard or share via a link
- Encourage academic integrity
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Tools
- Blackboard SafeAssign
- Academic Skills - Academic Integrity and Online Learning
Use cases
- use Blackboard SafeAssign to check for plagiarism
- view Trent's Academic Skills guide on academic integrity
- Enhance course delivery
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Tools
- Blackboard
- Blackboard Ally - content accessibility assistant
- Blackboard SafeAssign
- Zoom - synchronous meetings
- Zoom Live Sessions through Blackboard
- YuJa - enterprise video platform for asynchronous lecture capture, storage, and distribution
Use cases
- collect and organize all of your course content in Blackboard
- check on your content's accessibility with Blackboard Ally
- use Blackboard SafeAssign to check for plagiarism
- offer virtual office hours, virtual meetings, or live lectures with Zoom
- record lectures ahead of time and post to Blackboard for on-demand viewing with YuJa
- Get support and training
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Tools
- Self-Service Hub - articles on many our many different IT applications
- IT Lunch & Learn Workshops- Zoom Workshops on Blackboard, YuJa, Zoom, Microsoft Teams, OneNote and OneDrive.
- Microsoft 365 training - short how-to videos on Office applications
- Service Hub & IT Service Desk - technical support for a variety of IT issues
- Check your tech - review our current recommendations
Use cases
- learn new skills online at your convenience from the latest Office 365 to photography with LinkedIn Learning
- get help with your technology through the IT Service Desk
- Increase course accessibility
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Tools
- Blackboard Ally - content accessibility assistant
- Captioning Videos
- SAS Faculty Resources - for more information on accessibility at Trent
Use cases
- check on your content's accessibility with Blackboard Ally
- add captions to your course videos
- Interact with students
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Tools
- Zoom - synchronous meetings
- Zoom Live Sessions through Blackboard
- Microsoft Teams - app for online team work
- Blackboard Discussions - asynchronous text discussions (be sure to moderate)
- Qualtrics - surveys
- Remote Voice Services - basic voice calling services for remote workers
Use cases
- host virtual office hours, virtual meetings, or live lectures with Zoom
- offer one-on-one help sessions over Zoom
- set up a Microsoft Team to chat and engage with students
- create question and answer forums with Blackboard discussion boards
- survey students with Qualtrics
- Manage your time and appointments
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Tools
- Microsoft Bookings - web-based appointment scheduling tool
- Microsoft Outlook Calendar - hosted on Microsoft’s Office 365 platform
Use cases
- use Microsoft Bookings to allow others to book into your available time
- Outlook Calendar provides a multitude of calendaring options for personal and group time management
- Software
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Tools
- Microsoft Staff Advantage - cloud-based software subscription for Office 365 ProPlus
- Virtual Computing Commons - secure remote access to Trent application software
Use cases
- use Microsoft Office applications at no additional cost for faculty and staff
- Start a scheduled class
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Tools
Use cases
- find and launch the scheduled Zoom class through the Zoom Live Sessions tool in Blackboard
- Stay safe online
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Tools
- Internet security - understand current internet security issues and stay safe online
- Microsoft Azure MFA (Multi-Factor Authentication)
- Document security - ensure your sensitive documents are protected and secure when sending to others
- E-mail security - ensure your sensitive emails are protected and secure when sending to others
- Safe at Home Cyber Security Campaign - resources for working safely and securely at home
Use cases
- enable MFA to secure your accounts
- utilize security tools to ensure the privacy and security of your messages and files
- Student engagement
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Tools
- Microsoft Teams - app for online team work
- YuJa videos for students
- YouTube - for students to upload their own videos
Use cases
- create a YuJa video quiz for informal short answer or multiple choice questions to gauge comprehension or participation
- have students submit a video with YouTube or YuJa
- Track student success
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Tools
Use cases
- discover which students in your course are at risk with Blackboard's Retention Center