Can I still apply for residence for fall 2020? When is the deadline?
Yes, students can still apply to residence. The guaranteed deadline for residence is June 1, 2020 for incoming students. Students can still apply after June 1, but spaces in residence may no longer be guaranteed. For more information on our application process, please visit our website and learn how to apply.
Will the $50 residence application fee and/or the $500 residence deposit be refunded if the fall term is affected by COVID-19?
The University recognizes the unique circumstances surrounding COVID-19. As such, full refunds of the $500 residence deposit will be provided to those who wish to cancel their application prior to moving into residence.
The residence application is a non-refundable $50 fee in order to utilize the application platform.
What is the deposit $500 deposit you acknowledge the following refund schedule?
If you cancel or decline our offer by November 30, 2020, at 4:00 pm, you will receive a partial deposit refund of $250?
If you cancel or decline our offer after November 30, 2020, at 4:00 pm, you will forfeit your $500 deposit?
If you choose to withdraw from residence on or after Move-In Day, you will be bound by the withdrawal processes stated in our Residence Agreement?
Will the $50 residence application fee and/or the $500 residence deposit be refunded if the winter term is affected by COVID-19?
The University recognizes the unique circumstances surrounding COVID-19. As such, should one of the circumstances outlined below be met, Housing Services would contact all applicants to advise them of a deadline in which they would be required to notify Housing Services by, in order to receive a full refund of their residence deposit. Should the student fail to notify Housing Services of their cancellation prior to the outlined date, no refund would be provided.
- Travel restrictions and/or the ability to secure visas prohibit the student from travelling to Trent University;
- The University changes the published start date of courses (more than 4 weeks);
- The University experiences significant changes to the method of delivery of courses for winter 2020 (e.g., courses transition from in-person to online delivery);
- If you (the student) or your family are adversely affected by the pandemic, either medically or financially, so that your undergraduate studies at Trent University are no longer viable
- The University is unable to open sufficient rooms to accommodate students as a result of physical distance regulations; or
- Residences close for winter 2020.
The residence application is a non-refundable $50 fee in order to utilize the application platform.
As a returning student to Trent, can I apply to residence?
We recognize that due to COVID19 there is a lot of uncertainty when it comes to signing a lease off-campus and that some students may still require residence for personal circumstances while they attend classes remotely, for example, if you do not have a reliable home internet connection.
Returning students are welcome and encouraged to apply to residence while spaces are available. For more information on our application process, please visit our website and learn how to apply.
What options do students have for alternate payment plans for residence fees?
Students who are experiencing financial difficulties during this time are encouraged to reach out to our Financial Aid team who can provide resources and supports on where to receive additional assistance. You can also visit our Scholarships & Bursaries website for further resources.
What is the process for cancelling my residence application should I no longer plan to live in residence for the Fall?
Please click here for the step by step instruction guide on how to cancel your residence application.
Should students wish to depart residence once they have arrived, we encourage them to reach out to Housing Services by email at email@example.com for further information on the withdrawal process or reference the withdrawal process outlined in the Residence Agreement that will be available upon selection of their residence room in mid-July.
If I don’t live in residence in the fall will I still be guaranteed residence for the winter term?
Due to the current demand for residence, at this time, we are not able to guarantee residence for the winter term in Peterborough. The winter 2021 Peterborough residence application process will be on a first-come, first-served basis, with the application opening in the early fall.
Durham students wishing to defer to the winter semester will be offered a residence guarantee.
If I don’t live in residence this year but take classes can I to defer my guaranteed residence until fall 2021?
At this time, we are unable to guarantee residence for those making the decision to take classes but not live in residence this year.
If I defer my offer of admission to fall 2021, will I maintain my guaranteed residence for fall 2021?
Yes, if you are guaranteed residence for this year and you defer your offer of admission to the University to fall 2021, we will honour your residence guarantee.
Can I request a roommate?
For the foreseeable future, residences are operating on a “single” or one-person-to-a-room basis (which will eliminate the option of "double" and "triple" rooms), complete with the latest health and safety training and protocols.
This safety measure eliminates the option of having roommates, for the purpose of ensuring physical distancing. Should this change, Housing Services will communicate directly with residents and applicants.
How can I request to transfer rooms?
To help stop the spread of COVID-19, room transfer requests have been suspended.
In exceptional circumstances, including those that pose a risk to student safety, an emergency relocation may be considered. Please contact your Don and Residence Life Coordinator to discuss your specific circumstances.
Health and Safety
If someone in residence is symptomatic or tests positive for COVID-19, where will they be isolated?
Housing Services, working in partnership with public health, has developed a self-isolation protocol for students who may have been exposed to COVID-19, are experiencing any symptoms, and/or have tested positive for COVID-19.
Housing Services has designated specific self-contained areas of residence as isolation areas for those students living in traditional style housing. Students needing to self-isolate and living in suite-style residences will do so in their suite.
If a student believes they may have been exposed to COVID-19 and/or is experiencing any symptoms, upon notification from the student, Housing Services will make arrangements for the student to self-isolate and have a COVID-19 test.
Students are expected to monitor their symptoms and report any changes to the Housing Services Quarantine & Isolation Coordinator during their regularly scheduled check-in meetings.
In residence dining halls, what measures and guidelines for physical distancing and disinfection are being put into place?
Please visit the food services website for full dining hall safety measures.
Are non-medical masks mandatory in residence rooms?
Following University policy, masks are required while indoors in shared common spaces on campus, and outdoors where physical distancing is not possible. In shared bathroom areas, when students cannot wear a mask (e.g., when brushing teeth or showering), students are required to practice physical distancing. Students will be provided two masks upon move-in to residence but are strongly encouraged to bring additional masks with them.
We recognize that some students may not be able to wear a mask due to medical reasons. These students are requested to notify housing services at firstname.lastname@example.org to discuss appropriate accommodations to support individual circumstances, including the provision of face shields.
Please see the accessibility and unique needs policy for more information about the accommodations process.
How do I perform a daily COVID assessment?
The University requires that all students, staff, and faculty working or living on campus complete a daily self-assessment. Residence students are asked to complete their daily self-assessment in advance of leaving their room each day. Following the exposure and illness reporting policy, students are asked to contact Housing Services if the result of the self-assessment recommends a student isolate.\
Can I invite guests to residence?
To support physical distancing and help stop the spread of COVID-19, residents are not permitted to host guests in their residence room or apartment. Until further notice, this includes students within their College residence.
My suite mate keeps inviting guests over. I am not comfortable with this, what do I do?
To support physical distancing and help stop the spread of COVID-19, residents are not permitted to host guests in their residence room or apartment If your suite mate is inviting guests into your suite,
please contact your Don and Residence Life Coordinator to book an appointment to discuss options and next steps.
Cleaning & Facilities
How will residences be cleaned prior to student arrival?
The health and safety of our students is our top priority, and Trent has always maintained a high level of service and cleanliness within our buildings to ensure all of our spaces are clean and safe for all students.
In the weeks leading up to student arrivals, all Trent residences will undergo top-to-bottom cleaning from our caretaking team, using products known to be most effective against viruses and bacteria. This will ensure all spaces are ready for the term ahead.
Which residences have single rooms?
Residence buildings will offer single rooms in a variety of options for students to select in both traditional and suite-style. Suite style living is specific to our Peterborough campus where students share a kitchen and common area within the suite style. We encourage you to visit our website for more information, photos, and floor plans.
What kind of bathroom facilities are offered?
All bathrooms in residence are shared with at least one other person or a small section within a given building. Housing Services is implementing new cleaning measures and physical distancing requirements to limit the number of students sharing bathroom facilities. We encourage students to visit our housing website to view information and floor plans on the various types of washroom facilities in our residence communities.
Can I bring my own furniture into residence?
Housing Services currently provides all required furniture for students to be successful and comfortable while living with us. All residence furniture will be thoroughly cleaned prior to the students’ arrival. For the health of all students within our community, we do not permit personal furniture to be brought into residence.
Should you require additional furniture due to an accessibility requirement or unique need, we encourage you to complete the ‘accessibility & unique needs‘ portion of your residence application or contact us at email@example.com for further information. You can also visit our website for more information.
How many students will be living in a suite?
The number of students living in a suite, depends upon the size of the suite. Some suites will have two people, and some will have four people, based on the number of rooms and bathrooms in the suite.
What cleaning and disinfection measures are in place?
Housing Services is and will continue to provide regular cleaning services to all public/shared spaces within residence (washrooms, hallways, stairwells, common spaces, etc.) with a particular emphasis on high-touch surfaces. For fall 2020, the University has adopted enhanced cleaning and disinfecting procedures within the residences, common spaces and high touch surfaces twice per day, seven days per week.
Students in all residences are also requested to regularly clean their personal bedrooms, and students within our suite style residences and Gzowski College are required to clean all living spaces. To support students, Housing Services will provide students cleaning guidelines upon arrival to residence.
How will students be reminded about physical distancing?
Signage and educational materials will be placed around all residence spaces and provided by the Residence Life Dons
Housing Services has modified and posted common room capacities at the entrances of each common room, and furniture has been placed in a way that promotes physical distancing.
Will I be assigned a bathroom? How many people do I share a bathroom with?
Yes, upon move in you will be assigned a bathroom. We are planning for an average ratio of three students to one bathroom. In some buildings higher ratios will need to be managed by additional cleaning.
How will communal bathrooms be cleaned?
Where the ratios of student to bathroom is higher than three students to one bathroom, we will
increase cleaning to four times a day, seven days a week performed by facilities staff for communal bathrooms.
How frequent is cleaning going to take place of common areas?
Common areas and study rooms will be cleaned two times a day, seven days a week.
Will washers and dryers be cleaned after use?
After use, students are strongly encouraged to clean high touch surfaces (i.e. buttons, knobs, handles, etc) after use.
For laundry rooms (excluding laundry rooms in suite-style living), facilities staff will be cleaned two times a day, seven days a week.
What is being done to promote hand hygiene?
To support the practice of good hand hygiene in residence, Housing Services has installed additional wall unit hand sanitizer in every residence at entry ways, lobbies, service centres, and in common/study rooms.
How will events and activities work this year?
Living in residence provides students with the opportunity to engage as active participants in our community of scholars at Trent. Following the University’s plan for multi-access learning this fall, our commitment is to deliver flexible, safe, and high-quality events and activities through a combination of online and in-person delivery.
Upon arrival, students will be assigned to a “Team” through which you can virtually chat and connect with other students, your residence don, and access information on the supports available to you while on campus. The “Team” will be your all access pass to attend online housing events, community meetings, and other activities.
You may also want to get out and safely engage with other students in person. Attending events and activities, including Orientation Week, are a great way to get to know people in our community. All events and initiatives will follow the latest directives from public health related to physical distancing, masks, and group size. Information about events will be available through your “Team,” the myTrent Portal, and your Student Experience Portal.
Are there rules or measures in place related to COVID-19?
Yes. The residence agreement and standards encourage residents to live productively and peacefully in an environment that is safe, responsible, respective, inclusive, and supportive, and promotes academic success and community involvement.
These documents describe the foundations of appropriate behaviour for the residence community, as well as how we address inappropriate behaviours. We hope that our students will be mindful of the impact of their choices on their own well-being as a student, on the well-being of others, and on the residence community.
To ensure the safety of our students and residence community, a COVID-19 addendum to the residence standards outlines the expectations of students and the supports from Housing Services. All students are asked review these guidelines before arriving to residence.
Will common rooms be accessible to students?
Residence common spaces in traditional style residences have specific room capacities to support physical distancing. Any social gatherings in common spaces must abide by the posted capacity limits. Common spaces within suites are not permitted to host social gatherings at this time.
Subject to changes in provincial guidelines, social gatherings outside of residence are limited to no more than 50 individuals in Peterborough, and 10 individuals in Durham, where space allows.
What health services are available to me?
As a Trent student, you have access to the Student Wellness Centre. The Student Wellness Centre consists of Counselling, Health & Accessibility Services. All services are strictly confidential and co-located in Blackburn Hall.
What about Durham students?
More information and how to book an appointment can be found on their website.
What is the daily self-assessment?
The University requires that all students, staff, and faculty complete a daily self-assessment using the provincial self-assessment app. Residence students are asked to complete their daily self-assessment in advance of leaving their room each day. If the self-assessment recommends a student isolate, students are required to contact Housing Services.
In addition, the University recommends that all members of the campus community download the Government of Canada contact tracing app - COVID Alert to help in the efforts to limit the spread of the virus and prevent future outbreaks. The app uses codes to provide notification if you have been near someone who has tested positive for the COVID-19 virus and does not track your location or access your personal information.
Do I have to report exposure or illness related to COVID-19 to anyone?
To help keep our community safe, students have a responsibility to report any symptoms of COVID-19 to a member of the Housing Services team. Working with public health, Housing Services has developed an isolation protocol for any students that may have been exposed to or are experiencing symptoms of COVID-19.
In traditional style housing, Housing Services has designated specific self-contained areas of residence, separate from other students, as isolation areas. Students needing to self-isolate and living in suite style residences will do so within their suite.
Housing Services has appointed a Quarantine and Isolation Coordinator to regularly check in with students and address any needs they may have, including ensuring food and medication delivery and coordination of the appropriate referrals for COVID-19 testing.
When is Move In Day?
In order to safely accommodate over 1,000 students moving into residence while physically distancing, Housing Services has made some changes to the move in period
Move in days for Peterborough: Friday September 4 through to Monday September 7
Move in day for Durham: Will be on Monday September 7
All students are advised to check your Trent email for your scheduled move in timeslot and details.
Where can I find my move in time slot?
Your move in timeslot information can be found in the Move in Fall 2020 update email sent on Monday, August 10.
What if I can’t arrive during my time slot?
Please contact Housing Services at firstname.lastname@example.org before you arrive to campus and we will work with you to accommodate your needs.
What can I bring to residence?
Here are a few of the items that we suggest be on every students’ packing list. Click here to view our suggested “What to Bring to Residence” list.
Students are always encouraged to bring their own cleaning supplies to residence, such as: hand sanitizers, Lysol wipes, shower shoes, laundry soap, surface disinfectant, etc. We strongly recommend that students bring non-medical face masks or coverings with them to residence.
How many people can help me move in?
To assist with physical distancing on campus, we ask that students bring no more than two people to campus with them to move in. The week of August 31, 2020, you will be provided information for everyone in your party to complete a required self-assessment of COVID-19 exposure/symptoms prior to arriving on campus.
I see timeslots are 3 hours. What if it takes me longer than 3 hours to move in?
To ensure appropriate physical distancing and the safety of students, staff, volunteers and guests on our campus, we request that students consider the 3-hour time period as they pack to move into residence.
Will Trent be providing non-medical masks upon move in if I do not have one?
Following local public health directives, the University has implemented a mandatory face mask/covering policy on campus. As a result, all students, families/supporters, and volunteers attending campus for move in will be required to wear a non-medical face mask or face covering when entering any campus building. Some exceptions may apply so be sure to review the latest public health information.
Housing Services will have a limited supply of disposable masks available to guests and students who do not have masks. We strongly encourage anyone attending campus to bring their own mask with them.
In addition, students will receive non-medical face masks for their use on campus upon moving into their room. We recommend that students bring several masks with them to be able to rotate through masks every day, and ensure they are appropriately laundered.
How to I register people to help me move in?
Students are permitted to have two helpers with you on your move in day, during your assigned timeslot. Following public health directives and to support contact tracing, we are requesting that students register all helpers who will be joining you on campus.
Helpers that are not registered in advance with the University will not be permitted to access campus for move in days. Please ensure you complete the survey. All information that is collected on the survey form will be transferred to public health should they request it. The information will be destroyed after 30 days.
Students Arriving from Outside of Canada
I am arriving from outside of Canada, do I need to quarantine?
Yes. Following federal directives, all individuals including Canadian citizens, permanent residents and International students not living in Canada, who have recently travelled outside the country are required to quarantine for a period of 14 days upon entrance to Canada.
Individuals who enter the country are to wear a non-medical mask or face covering and immediately proceed to a location where they are able to self-isolate without coming into contact with any other persons for 14 days.
Students can choose to complete their 14-day quarantine in residence in a specific section of residence that is separate from other students. If you are travelling from another country and anticipate the need to quarantine in residence, please contact Housing Services by email at email@example.com to discuss arrangements before you arrive on campus. More information on the quarantine process is available on our website FAQ page.
Are students required to quarantine in residence?
No. Students may opt to make their own quarantine arrangements and stay at an alternate location for the 14-day quarantine period. Students should ensure that they can have groceries and other supplies delivered to the location upon arrival. If students are moving into residence after completing the quarantine process, they will be required to show proof of completed quarantine, which may include:
- Travel itinerary Hotel accommodations information or address of quarantine location
- Boarding pass
- Border customs clearance forms
If I am a citizen of another country but am currently in Canada, do I need to complete a 14-day quarantine prior to my arrival to residence?
If students have not left Canada in the last 14 days, they are not required to complete quarantine. Additionally, if students have already completed a 14-day quarantine and have not left the country since completing the process, they do not need to complete an additional quarantine.
If I have just travelled outside of Canada for a trip, do I need to complete a quarantine period?
Yes, in accordance with the Government of Canada Quarantine Act, any person who is entering Canada after travelling abroad must quarantine for 14 days.