Service First presents...

Professional Development Day Workshops for Staff

Module 3 with Break out sessions.

Wednesday October 27th, Noon - 4 pm

or

Thursday October 28th, 9 am - 1 pm

 

All staff are invited to attend the third Trent University Service First Professional Development Day on Wednesday, October 27 2010 and Thursday October 28, 2010.  This is an opportunity for each of us to gain valuable knowledge and insights into our professional systems and practice.

This, third module will complete the Service First certificate in Customer Service.

Service First  STATEMENT OF PURPOSE: 

Building Community Through Effective Service and Respectful

Communication

Once again, Trent will invest in your personal development with a series of optional learning modules designed to match your interests with potentials for personal and/or professional growth. Our hope is that you will enjoy this opportunity to refresh your perspective on your work and network in the way a conference would without the expense of leaving campus.

Managers are encouraged to schedule office coverage as needed to allow each person to attend either the morning or the afternoon session of this third Trent Professional Development Day.  You can register for your session on the Service First Website at:  www.Trentu.ca/servicefirst .

Excellent service benefits all members of our community and it is the mission of Trent University to foster a climate of best service practices.

Please click to register for your workshop (Wednesday or Thursday) and one break out session.  Thank you.

 

Wednesday October 27th, Noon - 3 pm

or

Thursday October 28th, 9 am - 11 am

 

Break out sessions~ Professional Development Activities Session #1: Mapping Your Road to Wellness   While health is about the absence of disease, wellness is about personal freedom and quality of life. Each of us must create our own vision for achieving our full potential and set personal goals that reflect our own wellness vision.    In this session we will discuss how to assess where you currently are on your own personal road to wellness and, through the use of the concept of the Wellness Wheel and the Wellness Inventory, create a plan for progress towards achieving our full potential. Facilitator: Eunice Lund-Lucas, Director of Access. Please click the link below to sign up for this break out session. Note: You are welcome to come on either day, and it does not have to be the same day as your Module 3 workshop. Wednesday October 27th, 3 pm - 4 pm or Thursday October 28th, 11 am - noon Session #2: Tech Tools for Your Working Day This hands on computer lab session will review the current software available to you on the Trent network that can be downloaded to your computer that can assist you in your day-to-day operating tasks.  Topics will include: advanced spelling/ grammar checkers, read-a-loud text options, graphic organizations and presentation tools, as well as a comparison of popular e-booker readers with demonstrations. Facilitators: Caleb Hunt, Adaptive Technologist, DSO & Robyne Kirk, Co-ordinator, Human Rights, Equity, & Accessibility Please click the link below to sign up for this break out session. Note: You are welcome to come on either day, and it does not have to be the same day as your Module 3 workshop. Wednesday October 27th, 3 pm-- 4 pm or Thursday October 28th, 11 am - noon   Session #3: Managing the Emotions of Change Change "isn't a trip from one side of the street to another. It's a journey from one identity to another and that takes time" (William Bridges) This workshop will look at change in the context of a model developed by William Bridges (Career Consultant). The ideas and strategies presented will be useful for change of all kinds- personal and professional. Facilitator: Karen Derian, Manager, Human Resources Please click the link below to sign up for this break out session. Note: You are welcome to come on either day, and it does not have to be the same day as your Module 3 workshop. Wednesday October 27th, 3 pm-- 4 pm or Thursday October 28th, 11 am - noon

 

 

 

 

 

 

 

 

 

 

Student Service Agents (SSA'S)

Thank you to our terrific Student Service Agents for their help supporting the busy start-up!  Another successful Fall!

The group of 10 upper students represent several departments on campus including Psychology, Business, Physics, Education, Cultural Studies, Philosophy, and Forensic Sciences.  The SSA were selected based on their commitment to all aspect of campus life including academics, clubs & groups, donning, TIP, NSA, colleges and many more.

Please welcome our 2010 Student Service Agents:

Aileen Jang

Bruce Darling

Cassie Bott

Christal Jean

Jesse Taher Barke Doka

Jessica Geen

Mallory Leger

Rehema Biyaki Matoke

Toni-Ann Danielle Stewart

Will Dowkes

Thank you to everyone who has shown this group of students such a warm and appreciative welcome!

 

Who's Who at Trent University, UPDATED!!! 2010-2011 Who's Who Trent U Spreadsheet (myTrent authentication required)

 

 

 

Service First Launches E-Learning Module for All Student Employees and Leaders July 27, 2010 www.servicefirsttrent.com

 

E-Learning Module for Trent Student Employees and Leaders

The goal of Ontario’s legislation is to ensure that people with disabilities have the same kind of opportunities to participate fully in all areas of the life of our province. At Trent, we have always believed in these principles; the law gives us the opportunity to effectively fulfill them.

People with disabilities should have the opportunity to participate fully in all areas of life in our province.
That’s the goal of Ontario’s new AODA legislation. In order to achieve this, Trent University is offering training to all members of the Trent community, including faculty, staff, administration, student employees, and volunteers, to help them meet the following accessibility standards:

Customer service
Transportation
Information and communications
Built environment
Employment
On-Line Training Modules.

This is an e-learning course designed by Service First to meet the training requirements of the customer service standard, a regulation under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).

The following outlines the main topics of the course:

. Introduction to the AODA and its purpose

. Listing of requirements universities must meet under the service standard

. Introduction to the principles of accessibility

. Identifies who are the university’s customers

. Illustrated best practices for communicating and interacting with
persons with disabilities

. Illustrated best practices for communicating and interacting with
persons with disabilities accompanied by service animals or support persons

The course includes one module and a quiz. Upon successful completion of the module and the quiz, participants will receive a “Certificate”. Please print this and submit it to your supervisor. Learners can complete the course in one sitting or in several segments. To enter the e-learning course, you will be asked to enter your e-mail address. Please use your Trent e-mail. This will serve as a reference for those who have entered the module.

Click here to visit www.servicefirsttrent.com

 

Service First Award Winner: Chris Boothroyd, IT April 28, 2010

Service First would like to congratulate Chris Boothroyd, IT, as the first winner of the annual Service First Excellence Award. 

Chris was presented with this honour by Don O'Leary at a sponsored IT coffee reception on April 28, 2010.  Chris was nominated by her peers for her commitment to service delivery.  Congratulations to Chris and the entire IT department.

You may now nominate someone for the 2010-2011 Service First Excellence Award at:

www.trentu.ca/servicefirst/feedback.

 

*Updates:

As presented in the Service First Module 2 workshop, updates are now available.  Please click on Resources in the top left menu.

 

Building Community Through Effective Service and Respectful Communication

By identifying best service practices and providing service information and training to various members of our community, Trent will be able to build on its well-known client-focused attitude. Your involvement will be the key to its success.

This Service First web site will serve as a point where members of the Trent community can find information about training initiatives, Departmental profiles, and information resources to assist them in implementing best practices aimed at ensuring the best possible experience at Trent.

 

Professional Development Day Workshops for Staff February 17th and 18th, 2010 Click here to Learn More and to Register

 

Who's Who at Trent University

These documents are the first version of the information generated from the All Staff Information Sharing Sessions. It is our pleasure to provide the Trent community with these evolving resources to aid in the busy start-up.

• FAQ Composite
  (myTrent authentication required)
• Who's Who Trent U Spreadsheet
  (myTrent authentication required)

Student Service Agents
Thank you to everyone who supported our Student Service Agents this start up.