Place a HOLD in the Library Catalogue

In the Library Catalogue, you place a HOLD on an item for one of two reasons:

When searching the Library Catalogue for items of interest, you'll notice that many items display a button for "Place Hold".

  1. Click the "Place Hold" button beside the item.
  2. Input your user ID and PIN, as prompted.
  3. Select a pickup location:
    • Bata Library for Peterborough,
    • Oshawa Branch for Durham.
  4. Click "Place Hold".
  5. The Library Catalogue informs you of the status of your hold.

The next steps of the process depend on the item's current status, as follows.

The Item is at a Different Library Location

We have two library branches: Bata and Durham.  The items you request must be located in a different branch than your home branch, as determined by your University registration. If you request an item that's already available at your home branch, the hold will not proceed.

When you click "Place Hold", library staff retrieve the item from the stacks and send it to the pickup location you indicated. 

While items are moving, their location will indicate IN TRANSIT. 

When your item is available for pickup, you're sent an email with complete instructions.  Pick up your items at the Service Desk of the receiving location. They can be returned to either location.

You can check the status of your hold online anytime. If you experience a problem with this process, see "Having Problems Placing a Hold?", below.

The Item is Signed Out

You can be placed in a queue to borrow an item that's currently signed out to someone else.  It will become available either:

  • at the end of the normal two-week loan period, by preventing the user from renewing it and initiating fines, or
  • by recalling the item if it's been signed out by the same person for at least two weeks, and initiating fines.

If more than one person places a hold on an item, it's offered to the first person when it becomes available.  If it's not picked up within 5 days, it goes to the next person on the list. Check the status to see where you are in the queue.

While items are moving, their location will indicate IN TRANSIT.

When your item is available for pickup, you're sent an email with complete instructions.  Items are picked up at the Service Desk of the receiving location. They can be returned to either location.

You can check the status of your HOLD online anytime. If you experience a problem with this process, see "Having Problems Placing a Hold?", below.

Check the Status of a HOLD / Cancel

Once you have placed a hold on an item, you can check the status to see when it is available.

In the Library Catalogue:

  1. Click on "Library Account" in the menu.
  2. Select "Review My Account".
  3. Input your ID and PIN, as prompted.
  4. Click on "Display User Information".
  5. The Library Catalogue will display each item you have on hold, and what position you are in on the waiting list.
  6. If you decide not to wait for the item, you can cancel your hold from this screen.

When the item becomes available for you, an email is sent to the email address we have on file for you with instructions on where to pick it up.  The item will be kept for you for 5 days after it becomes available.  After 5 days, the item goes to the next person on the list or returns to its home location.

Having Problems placing a HOLD?

Special Items

Some special items don't accept a hold, such as Reserve items or those that can't be signed out. 

  • The Library Catalogue will inform you that your request can't be filled.
  • Contact Client Support if you need further information or assistance.

Location

You can't place a hold on an item that's currently available at your home branch. These items are first-come, first-served and can't be reserved.

External borrowers

Normally, only current students, faculty, and staff have the option to place a hold in the Library Catalogue.  Contact Client Support if you need further information or assistance.

Current Periodical Issues

Current Periodicals are recent issues of journals.  The Library Catalogue doesn't allow a hold to be placed on a single issue.