Fines Appeal Policy

For assistance contact Client Support

Initial questions concerning the status of fines for overdue and lost material should be addressed to Client Support staff. Clients with fines for Interlibrary Loans (ILL) should initially direct fine inquiries to ILL staff. In the event that the matter is unsatisfactorily resolved, Library clients may choose to appeal within one calendar year from the initial notice of fines assessment.

Individuals wishing to appeal their fines are required to submit a Fines Appeal Form online.  Once submitted, the completed form will be review by the Fines Appeal Committee.

Prior to completing the form, note that the following reasons and fine types are ineligible for appeal:

  • lack of familiarity with Library borrowing policies
  • forgetting the due date
  • misplacing the date due printout
  • not renewing by the due date
  • failure to receive a courtesy overdue notice
  • inability to renew online
  • possible fines associated with ILL materials returned without the authorized book band
  • fines accrued for material borrowed from other institutions through reciprocal borrowing
  • fines resulting from borrowing books on behalf of another person
  • fines resulting from loaning a Trentu card / borrower’s card to another person
  • fines accrued more than one calendar year from the initial notice of fines assessment
  • previously paid fines

The Library's principal mission is to support study and teaching. Therefore, at the discretion of Client Support staff, the Library client may be permitted to borrow material until the next meeting of the Fines Appeal Committee.

Fines Appeal Committee

The Fines Appeal Committee is comprised of two Client Support staff members, the Library Client Support Manager, and a student representative assigned by TCSA. The Durham Branch librarian will participate when fines and/or clients from this campus are involved. A representative from ILL will participate when ILL fines are appealed. The Committee meets once a month or more as required. A quorum is necessary to make a decision on an appeal. As part of its assessment, the Committee may request supporting documentation from the Library client appealing the fine.

Decision

Once a decision is made, the client will be notified of the decision via Trent email within ten (10) business days. The Office of the University Librarian will keep records of the appeals for two (2) calendar years. Library clients who wish to appeal the decision of the Committee may do so in writing within ten (10) business days of receiving the decision of the Fines Appeal Committee.  Appeals will be considered by the University Librarian, and the client will be notified of the decision via Trent email within ten (10) business days. The decision of the University Librarian is final.

Payments

Fines may be paid in person via TrentU Card, cash, debit, Visa, and Mastercard at either Bata Library Service desk or Durham Branch during operating hours.

Credit card transactions are also accepted via telephone during operating hours by calling 705-748-1011 x7423 or 905-435-5102.

Approved by the Librarians' Committee: September 27, 2012