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 Staff ServicesInformation Technology is responsible for the implementation and support of all voice, data, multi-media and instructional technology support services within Trent University, excepting student residence services. Trent staff accounts provide you with access to the TrentNet network including Home and Shared drives with nightly backups, Groupwise email, myTrent, and University licensed software through the Application Explorer. All staff accounts must be validated by Human Resources, The Department of Research or The Dean's Office. airTrent is the wireless network service designed to provide the Trent community with internet access while on campus. airTrent offers a browser based on-campus connection to existing services such as TOPCAT, MyFiles, Groupwise etc. The total cost of a computer goes well beyond the initial purchase and extends throughout the entire life cycle of the computer to include all support and maintenance activity for its 4 year life span. In order to minimize the cost of support and maintenance of Trent University Computer Systems, IT specifies a standard computer system configuration designed to allow the use of a common software image across all of our computers, which greatly simplifies the ongoing management and support of those computers via the network. Computers ordered through our hardware vendor come pre-imaged and ready to login to the network. Trent University provides a Novell GroupWise account. The GroupWise client combines your messaging, scheduling, and calendaring requirements into one program. GroupWise WebAccess offers the ability to access GroupWise anytime, anywhere. Networked departmental printers can be accessed through Novell iPrint by all staff using TrentNet imaged machines. Software Trent has a campus agreement with Microsoft including the use of the Office Suite. Software for which Trent has "Work at Home" rights, can be booked out using the media equipment request page in myTrent. Trent has their own VOIP (Voice Over IP) server to provide phone service to the Trent community. Phones are provided for use in all offices, labs, and equipped classrooms. For an overview of service levels, voicemail and phone operating instructions click the Telecom link. Trent IT has commissioned "WebSpace", a world-wide-web service that provides you with a place to host your Professional Web Page. MyWebSpace is intended to provide every user of TrentNet (Trent's Computer Network) with their own web space on the Internet. Your personal WebSpace is an integrated part of your "H" drive on the TrentNet.
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